Order Processing & Shipping
At Auri Jewelry, we strive to provide our customers with the best shopping experience possible, including a smooth and timely delivery process. Please read our shipping policy carefully to understand how we handle shipping, delivery times, costs, and more.
ORDER PROCESSING
Every item is made specifically to your requirements, and I put a lot of effort and attention into crafting it for you.
Processing Time:SHIPPING TIMES
Shipping time depends on the shipping option you choose:
Standard Shipping: Typically takes about 2 weeks to arrive.
Please be aware that shipping to some locations around the globe may take longer than the estimated time.
SHIPPING COSTS
Shipping costs are calculated at checkout based on the weight, dimensions, and destination of the items in your order. You will be able to review the shipping costs before completing your purchase.
CUSTOMS, DUTIES, AND TAXES
All local taxes and duties are the responsibility of the recipient. Custom policies vary from country to country.Once your package arrives, the shipping company will contact you to arrange payment for any applicable customs fees.
In the event that the recipient refuses to pay the customs charges, the package will be sent back to us. Upon its arrival, you will be refunded, minus the shipping costs and a restocking fee of $30.
ORDER TRACKING
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package.
SHIPPING CARRIERS
We partner with reliable shipping carriers to ensure your order arrives safely and on time. Our primary carriers include:
B-Post
DHL
SHIPPING ISSUES
If your order is delayed, lost, or damaged during transit, please contact us at or@auri-jewelry.com as soon as possible. We will work with the shipping carrier to resolve the issue and ensure you receive your order.
ADDRESS ACCURACY
Please ensure that all shipping information is accurate and complete. Auri Jewelry is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you need to update your shipping address, please contact us immediately at or@auri-jewelry.com after placing your order.
RETURNS AND EXCHANGES
For information on returns and exchanges, please refer to our Refund Policy: [LINK TO REFUND POLICY].
CONTACT INFORMATION
For any questions or concerns regarding our shipping policy, please contact us at: Email: or@auri-jewelry.com